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The Covid-19 virus, and our increased focus on Technical Support.

June 22, 2020

Let’s face it. The Corona virus is responsible for the biggest crisis since the second world war. That means that companies worldwide are facing huge challenges, on order to protect their income, and sometimes even their existence. Also the industrial laundry segment is highly impacted. CLMTexfinity used this period as an opportunity, in order to think about and investigate what is really important for our customers, and how we can better answer to the challenges of the market for the coming years.

Let’s face it.  The Corona virus is responsible for the biggest crisis since the second world war.  That means that companies worldwide are facing huge challenges, on order to protect their income, and sometimes even their existence.  Also the industrial laundry segment is highly impacted.  Most hotel laundries had to close down, or saw their revenues drop with 50% or more, and also garment and/or mats laundries suffered from a serious drop in sales.  Hospital laundries in general were less impacted on the revenue site, but had to implement different sterilisation processes for lowering the risk of getting infected by the linen coming from the hospital.


CLMTexfinity used this period as an opportunity, in order to think about and investigate what is really important for our customers, and how we can better answer to the challenges of the market for the coming years.  One of the main elements for most of our customers is support.  Buying a machine is one thing.  Making sure possible downtime is reduced to an absolute minimum is another.


Therefore, we have implemented a Support Strategy, focusing on all the elements that are important, ranging from :

- clear instructions for preventive maintenance
- trainings for users and technicians
- direct and clear error indication on the screen of the machine
- a dedicated and well-trained technical force
- more advanced solutions so that we can help our customers via an online connection with each machine, but also that we can inform our customers when a problem occurs or even might occur in the near future.  


More about this we will communicate in a dedicated post, but it is clear that we focus on giving our customers the highest level of support.  Add this to our everlasting search for improving the quality of our solutions, and looking for the newest technologies for achieving better efficiency. Then you understand CLMTexfinity is becoming the ideal partner for every industrial laundry.


Don’t hesitate to contact us for any enquiry.


The CLMTexfinity Team.

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